Cancellation policy and refund FAQs

🛑 CellBell’s Simple & Fair Cancellation Policy

Because plans change—and that’s okay.

We’re proud to serve 300,000+ happy customers and 200+ corporates. As a homegrown, Shark Tank India-trusted brand, we aim to make cancellations smooth, fair, and transparent.

We Got you covered on each stage.

🔹 1. Before Fulfillment (Order Not Yet Packed)

When: Order placed but not yet fulfilled (no shipping label).
Cancellation Cost:

  • 🟢 Orders below ₹15,000: Free

  • 🟡 Orders (above ₹15,000): 2% fee

  • 🔵 Custom orders: 10% fee

Why:
We absorb fees for small orders. Higher/custom ones already start backend work and we get billed by payment systems already.

How:

  • < ₹15,000: Cancel anytime via your CellBell.in account.

  • Others: Reach us via WhatsApp (+918600366600) or call (11 AM–5 PM IST).

    Refund:     1–2 business days. You’ll get SMS/email updates.



🔹 2. After Fulfilment, Before Pickup

When: Shipping label created, but the package was not picked up.
Cancellation Cost: 3% fee (gateway + restocking)
Why: Order’s already packed and prepped.

How:

  • For All Orders: Contact support on WhatsApp or call.

    Refund: 1–2 business days with updates.



🔹 3. In-Transit (After Pickup)

When: Order is on the way but not delivered yet.
Cancellation Cost: 30% fee (we split the cost with you) as:
Customer bears a 15% fee. + Company bears a 15% cost.

Why: Shipping, handling & restocking costs rise.
How: Contact support on WhatsApp or call.
Refund: Within 1–2 business days of cancellation.


🔹 4. High price, Bulk  & Custom Orders

Order Type Before Fulfillment After Fulfillment In-Transit
Orders > ₹15,000 2% fee 3% fee 15% fee (we absorb 15%)
Custom 10% fee 100% fee 100% fee


Why: These involve higher prep and coordination. We still absorb part of the cost to keep it easy for you.


🔹 5. After Delivery

 

  • ✅ 30-Day Paid Trial Policy for single-unit orders.

    Use the product for up to 30 days. If you're not satisfied and the product doesn't have any manufacturing defects also, you can return it and receive up to 70% of your money back. A 30% charge will apply to cover usage and handling.

    Returns are subject to:

    • Video verification of the product's condition

    • Proper packaging by the customer for safe reverse pickup

    • Refunds processed after inspection at our warehouse


 

🔹 6. Our Promise to You

  • 💬 Transparent fees—clearly stated, no surprises.

  • 📲 Updates via SMS/email at every stage.

  • 🕘 Easy access: Cancel online anytime (< ₹15,000), or WhatsApp  11 AM–5 PM IST.

 


🔹 7. Why CellBell?

As a Made-in-India brand with ISO 9001:2015 and BIFMA certification, we go the extra mile. Even when you cancel, we absorb part of the cost, because your experience matters.

 

🔹 Example: ₹10,999 Transformer Gaming Chair

Stage Regular Order High price Order (>₹15K) Custom Order
Before Fulfillment Free (we absorb ₹220) 2% fee (₹220/chair) 10% fee (₹1,100)
After Fulfillment, Before Pickup 3% fee (₹330) 3% fee 100% fee
In-Transit 15% fee (₹1,650, we split cost) 15% fee (₹1,100) 100% fee (we absorb 15%)

 

 


Need help?
WhatsApp | Email: hello@cellbell.in | Call: +91-8600366600 (11 AM–5 PM IST)
Or cancel instantly at www.cellbell.in (for orders below ₹15,000)

Cellbell is the only Shark Tank India featured Brand from Chairs Category

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If you have any questions or would like to learn more about our retailer program, please feel free to reach out to us via WhatsApp or phone call.

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