CellBell Warranty: We've Got Your Back (Literally!)
We understand that unexpected issues with your chair can be frustrating. That's why we offer a warranty to ensure your comfort and satisfaction.
What's covered?
- Quality craftsmanship: We cover defects in materials and workmanship for a specific period depending on your chair type (1-3 years). This means we'll fix or replace any parts that malfunction due to faulty materials or improper construction within the warranty period.
- Specific parts: We guarantee specific parts like seat foam, wheelbase frame, etc., for varying durations (see detailed chart for specifics).
- We take care of it: If a covered part needs fixing or replacing, we'll handle it at our discretion. This includes sending you replacement parts and providing installation instructions at nominal charge during the warranty period.
What's not covered?
- Normal wear and tear: Over time, things like scratches, dents, and gradual fabric changes are expected. These aren't covered by the warranty.
- Uh-oh moments: We can't cover damage caused by accidents, improper use, or installation mistakes.
- Going rogue: Any repairs or modifications done without our approval will void the warranty.
- Subjective experiences: We understand personal preferences, but the warranty doesn't cover discomfort or dislike for the chair without any noticeable defects.
- Expired warranties: Once a part's warranty period is over (ranging from 1 month to 3 years), it's no longer covered. But don't worry, we still offer paid repair and replacement options after the warranty ends.
How to get help?
- Reach out: Simply contact our friendly support team via WhatsApp (+91-8600366600).
- Show us the problem: You may be asked to send pictures or videos of the issue to help us understand the problem better.
- We'll take it from there: We'll assess your situation and decide on the best course of action, whether it's repair, replacement, or offering additional guidance.
We're here for you!
Our goal is to ensure you have a positive experience with your CellBell chair. We value your comfort and satisfaction, and we're committed to addressing any valid warranty concerns promptly and professionally.
Remember: Treating our team with respect is essential. Abusive behavior can void your warranty.
Bonus Tip: Refer to the detailed warranty chart for specific coverage details based on your chair type.
We hope this revised version provides a clearer and more empathetic understanding of the CellBell warranty policy.
DETAILED WARRANTY CHART :
This detailed chart applies as per Chair Type. To know your chair type, just checkout which category or collection contains your chair from this list: Collections
| CHAIR TYPE | WARRANTY COVERS | COVERAGE PERIOD |
|
Basic chair, |
Seat Foam | 1 Year |
|
Executive chair, Boss chair, Gaming chair |
Seat Foam | 3 Year |
|
Basic chair |
Wheel base frame | 1 Year |
|
Executive chair, Boss chair, Gaming chair |
Wheel base frame | 3 Year |
|
Basic chair, Executive chair, Boss chair, Gaming chair |
Hydraulic shaft bar | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Tilt Mechanism | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Arm-Rest Pair | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Back-Rest Panel | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Caster Wheels | 6 months |
| Executive chair, Boss chair, Gaming chair | Head-Rest | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Fiber or Plastic Casing Accessory covers for Shaft or Wheel Base Top or Side mechanism | 1 month |
| Basic chair, Executive chair, Boss chair, Gaming chair | Support Pillows or Bands | 1 month |
| Basic chair, Executive chair, Boss chair, Gaming chair | Screws, Fitting Allen Key, Bushes, Visor | 1 month |
| Visitor chair, Bar stool, Student chair |
Support Stand Base | 1 Year |
| Student chair | Wooden plank desk top | 1 month |
In case, your product part warranty is over as per above chart, then don't worry you are eligible for unlimited parts and services from cellbell at some nominal costs borne by you.
We assure you that we will address any valid issues promptly and provide the necessary support. Our goal is to ensure your satisfaction with our products and services.
