Warranty for chairs

BRAND WARRANTY ADVANTAGES:
    1. Avail most convenient WhatsApp support (+91-8600366600).
    2. Brand Authorised & verified technicians.
    3. Genuine parts and instructions.
    4. Paperless experience with virtual demo videos.
    5. RiskFree Guarantee - coverage for product damages during service.
    6. Transparency - Visibility into claim status and any add-on charges if applicable.
    7. Free Limited Warranty support for whole coverage period.
    8. First Time is Free as per Limited warranty : specific part replacement, on-site service for age-olds (above 60), Repair, Replacement.
    9. After First Time, it's not Over. customers are eligible for unlimited paid services or spare parts as they need as per availability.
    10. Only one catch here, warranty doesn't give rights to insult or abuse our humans or brand over a call or in-person or on social media, also it may lead to dismissal of all warranty benefits.


All products come with Free Limited Warranty.

 What is Limited Warranty?
Limited Warranty such 1 year on Basic chairs and 3 years on Gaming chair, means that some parts of those chairs have that much warranty coverage period, while other parts may have lesser period coverage as per their scope of wear-and-tear in usage period, more details given below. 

Here is the Limited Warranty Policy details:
 
  1. Our warranty covers defects in materials and workmanship for a specified period from the date of delivery.
  2. If you experience any issues with the product, we will repair or replace it at our discretion.
  3. We will cover the cost of replacing any faulty parts during the warranty period.
  4. In case a specific part needs replacement and is not covered by the warranty, you can purchase it at a reasonable cost, subject to availability.
  5. We will provide free shipping for replacement parts during the warranty period, along with installation instructions.
  6. Normal wear and tear, including scratches, dents, and fabric/leather changes, are not covered by the warranty.
  7. Damage resulting from improper installation, maintenance, or misuse is not covered.
  8. Any modifications or repairs made without our approval will void the warranty.
  9. We are not responsible for any labor costs incurred during the replacement process, but we can provide technical assistance for a nominal fee.
  10. For warranty claim , you may be asked for product photos or videos as per your case for validation purpose before approvals of your replacements or services.
  11. If you are not satisfied with the product for subjective reasons, such as personal preferences or discomfort without noticeable defects, it is not covered by the warranty.


Limited Warranty Coverage Breakdown:
This detailed chart applies as per Chair Type. To know your chair type, just checkout which category or collection contains your chair from this list: Collections


CHAIR TYPE WARRANTY COVERS COVERAGE PERIOD

Basic chair,
Visitor chair,
Student chair
Bar stool

 Seat Foam 1 Year

Executive chair, Boss chair, Gaming chair
Seat Foam
3 Year

Basic chair

 Wheel base frame 1 Year

Executive chair, Boss chair, Gaming chair
Wheel base frame 		3 Year

Basic chair, Executive chair, Boss chair, Gaming chair

 Hydraulic shaft bar 6 months
Basic chair, Executive chair, Boss chair, Gaming chair 		Tilt Mechanism 6 months
Basic chair, Executive chair, Boss chair, Gaming chair 		Arm-Rest Pair 6 months
Basic chair, Executive chair, Boss chair, Gaming chair 		Back-Rest Panel 6 months
Basic chair, Executive chair, Boss chair, Gaming chair 		Caster Wheels 6 months
Executive chair, Boss chair, Gaming chair
Head-Rest
6 months
Basic chair, Executive chair, Boss chair, Gaming chair 		Fiber or Plastic Casing Accessory covers for Shaft or Wheel Base Top or Side mechanism 1 month
Basic chair, Executive chair, Boss chair, Gaming chair 		Support Pillows or Bands 1 month
Basic chair, Executive chair, Boss chair, Gaming chair 		Screws, Fitting Allen Key, Bushes, Visor 1 month
Visitor chair,
Bar stool,
Student chair		 Support Stand Base 1 Year
Student chair		 Wooden plank desk top 1 month


In case, your product part warranty is over as per above chart, then don't worry you are eligible for unlimited parts and services from cellbell at some nominal costs borne by you.

We assure you that we will address any valid issues promptly and provide the necessary support. Our goal is to ensure your satisfaction with our products and services.