Warranty for Gaming Chairs
- Product is DIY or Service-Expert Required?
Cellbell GC01 to GC08 Alpha series chair is a DIY (Do-it-Yourself) Installation product, it doesn't require any service expert to be available for Installation or Uninstallation. Also, service person costs are not included in the product price as most customers didn't require a service person for this product.
Please use this link to register your warranty: https://cellbell.in/pages/warranty-registration
Please use this useful Installation Video Link: https://youtu.be/0cEQV2Yoggs
Please use this useful UnInstallation Video Link: https://www.youtube.com/watch?v=r3jsB4kx06w
Service Experts for Installation, Uninstallation and for any part replacement installation are available at select locations and it's a paid service (non-inclusive in Product Price). Within 48hrs, you can expect to get a service person assigned for your case.
Note: Service and Parts cost extra if any damages resulting from usage. You can place Service Order using this Link: https://cellbell.in/products/product-service-request/
1. It's a 36 months Repair or Replace Warranty.
2. Only manufacturing Defects are Covered under Warranty.
3. Parts Covered are: Hydraulic Shaft, Mechanism Bolt for 12-Months from Delivery Date
4. Parts not Covered as they are prone to wear-tear as per usage: Wheelbase, wheels, Seat, Upholstery Material damages, Plastic Accessories Cap of wheelbase and of the hydraulic shaft.
5. Exceptions: In-Transit Damages & missing parts Reported within 10-Days from Delivery Date are Covered.
6. Exceptions: Incompatible products in good condition packaged well for return are covered.
7. Exceptions: In case any specific part is required different than the standard part given with the product, then extra charges will be applicable.
8. Exceptions: In case of any missing product accessories, then it will be replaced instead of the whole product reported within 10 days from the delivery date.
9. Exceptions: In case, the customer changed their mind and wants another product in exchange, then new order needs to be placed for that other product and the current product can be managed by a paid return(borne by the customer) if customer service approves the order.
How to get Customer Service care?
Please use this central support contact page with all Connect-points to Customer Care team: https://cellbell.in/pages/contact
Warranty for Gaming Chairs
Self-cancellation can be done via the account page for unfulfilled orders only and its refund will be automatically reflected in 4-7 days from the cancellation date.
For more details and queries related to this, you can refer list of answers here:
Cancellation and Refund Faqs
Delivery or Shipping FAQs
Usually, after order is placed.
Its shipment tracking details are sent automatically to customer within 48hrs over email, sms and WhatsApp.
Using that link, you can ensure where your package has reached on the way.
For more queries related to your order delivery, you can go through this simplified answers given over here:
Payment or Refund FAQs
What to do if my order refund is not yet received?
Such incidents are rare as they may happen due to technical issues on the payment system or your refund approval might be pending from the customer service team. In such cases, we advise you to connect to our WhatsApp support: contact page.
For more queries related to payments, you can checkout this list of answers here:
Returns or Replacement FAQs
In exceptional cases, when a return is approved for pickup, if a pickup person denies pick up even if you have a ready package with a proper return challan copy and well-packed goods, then in such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.
For more queries related to returns or replacements, you can refer this list of answers here:
Warranty Terms for following categories is given here:
1. Office chairs warranty.
2. Gaming chairs warranty.
Services or Setup FAQs
Support scope FAQs
Partners or Affiliate FAQs
Marketplace or Etailers FAQs
Career or Jobs FAQs
Social or Collaboration FAQs
Bulk Orders FAQs