Cancellation policy and refund FAQs

Cellbell Cancellations & Refund policies are designed by incorporating various customer feedbacks and insights of on-ground challenges and costs involved in handling heavy bulky products like chairs and furniture.


CANCELLATION TERMS:
  • Regular fulfilment hours are: 10 am-2 pm IST, where no cancellations are allowed to ensure system integrity.
  • Unfulfilled or Un-shipped orders outside fulfilment hours can be self-canceled.
  • Fulfilled or in-transit orders are ineligible for cancellations, if attempted for cancellation then 20% of the order value is a cancellation fee to compensate for its in-transit return and reverse handling expenses and it will be adjusted against the order refund amount.
  • Self-cancellation can be done via the account page for unfulfilled orders only and its refund will be automatically reflected in 4-7 days from the cancellation date.
  • For your information, fulfilled orders are those orders which either in transit or delivered or any status on their route towards the customer.
  • You can surely contact our customer care which is guided by these standard policies only. support team available via WhatsApp chat.

Considering on-ground challenges involved in handling heavy bulky products, our return policy works in the following resolution sequence after the product is delivered and the customer reported its concern details via WhatsApp chat.:

  1. Part Replacement: If the problem can be resolved by part replacement, then it will be approved first.
  2. Partial Units Replacement: If a few units of products have problems that cannot be resolved by part replacement, then those units' replacement will be approved.
  3. Partial Units Return: If a few units of products have problems that cannot be resolved by the above options, then those units' returns will be approved.
  4. Full Replacement: If all units of products have problems that cannot be resolved by the above options, then those units' replacement will be approved.
  5. Full Return: If all units of products have problems that cannot be resolved by the above options, then those units' returns will be approved.

Company Rights:

  • Manual approvals from customer support are based on the above terms.
  • Logistic costs for part replacements will be borne by Cellbell, in cases where these problems are faced such as Manufacturing defects in the product, missing accessories, In-transit damages, or wrong item delivered.
  • Product-related images and descriptions are comprehensive materials for taking the right product purchase decisions. However slight variations in terms of dimensions or product color can be expected, as dimensions are taken by hand measurements and color variations happen rarely due to lighting/flash during photography or your monitor settings. Warranty Or Return terms do not cover minor imperfections in the product that broadly meet design specifications or imperfections that do not materially alter the Product’s functionality.
  • For any other unapproved requirement of the customer such as part replacement or return of products, then additional charges up to 20% of the order value will be applicable for consideration of such requests.
  • For detailed case-by-case resolution, please connect with our support team via WhatsApp chat.

Cancellation policy and refund FAQs

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