Cancellation policy and refund FAQs
- Regular fulfilment hours are: 10 am-2 pm IST, where no cancellations are allowed to ensure system integrity.
- Unfulfilled or Un-shipped orders outside fulfilment hours can be self-canceled.
- Fulfilled or in-transit orders are ineligible for cancellations, if attempted for cancellation then 20% of the order value is a cancellation fee to compensate for its in-transit return and reverse handling expenses and it will be adjusted against the order refund amount.
- Self-cancellation can be done via the account page for unfulfilled orders only and its refund will be automatically reflected in 4-7 days from the cancellation date.
- For your information, fulfilled orders are those orders which either in transit or delivered or any status on their route towards the customer.
- You can surely contact our customer care which is guided by these standard policies only. support team available via WhatsApp chat.
- Part Replacement: If the problem can be resolved by part replacement, then it will be approved first.
- Partial Units Replacement: If a few units of products have problems that cannot be resolved by part replacement, then those units' replacement will be approved.
- Partial Units Return: If a few units of products have problems that cannot be resolved by the above options, then those units' returns will be approved.
- Full Replacement: If all units of products have problems that cannot be resolved by the above options, then those units' replacement will be approved.
- Full Return: If all units of products have problems that cannot be resolved by the above options, then those units' returns will be approved.
- Manual approvals from customer support are based on the above terms.
- Logistic costs for part replacements will be borne by Cellbell, in cases where these problems are faced such as Manufacturing defects in the product, missing accessories, In-transit damages, or wrong item delivered.
- Product-related images and descriptions are comprehensive materials for taking the right product purchase decisions. However slight variations in terms of dimensions or product color can be expected, as dimensions are taken by hand measurements and color variations happen rarely due to lighting/flash during photography or your monitor settings. Warranty Or Return terms do not cover minor imperfections in the product that broadly meet design specifications or imperfections that do not materially alter the Product’s functionality.
- For any other unapproved requirement of the customer such as part replacement or return of products, then additional charges up to 20% of the order value will be applicable for consideration of such requests.
- For detailed case-by-case resolution, please connect with our support team via WhatsApp chat.
Cancellation policy and refund FAQs
Self-cancellation can be done via the account page for unfulfilled orders only and its refund will be automatically reflected in 4-7 days from the cancellation date.
For more details and queries related to this, you can refer list of answers here:
Cancellation and Refund Faqs
Delivery or Shipping FAQs
Usually, after order is placed.
Its shipment tracking details are sent automatically to customer within 48hrs over email, sms and WhatsApp.
Using that link, you can ensure where your package has reached on the way.
For more queries related to your order delivery, you can go through this simplified answers given over here:
Payment or Refund FAQs
What to do if my order refund is not yet received?
Such incidents are rare as they may happen due to technical issues on the payment system or your refund approval might be pending from the customer service team. In such cases, we advise you to connect to our WhatsApp support: contact page.
For more queries related to payments, you can checkout this list of answers here:
Returns or Replacement FAQs
In exceptional cases, when a return is approved for pickup, if a pickup person denies pick up even if you have a ready package with a proper return challan copy and well-packed goods, then in such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours.
For more queries related to returns or replacements, you can refer this list of answers here:
Warranty Terms for following categories is given here:
1. Office chairs warranty.
2. Gaming chairs warranty.
Services or Setup FAQs
Support scope FAQs
Partners or Affiliate FAQs
Marketplace or Etailers FAQs
Career or Jobs FAQs
Social or Collaboration FAQs
Bulk Orders FAQs