Cancellation policy and refund FAQs

  • CellBell Cares: Worry-Free Chair Shopping

    We understand choosing the right chair or furniture online is a big decision, and unexpected issues can be frustrating. That's why, at CellBell, we've designed a caring cancellation and return policy to ensure your peace of mind:

    Cancellations:

    • Change your mind? No problem! You have 45 minutes after placing your order to cancel for a full refund. We appreciate your understanding as this helps us prepare and ship orders efficiently.
    • Small window: We can't accept cancellations between 10 am and 2 pm IST due to system maintenance.
    • Easy self-cancellation: If your order hasn't shipped yet, you can easily cancel it yourself through your account page within the free cancellation period. Your refund will be processed automatically within 4-7 business days.
    • Orders on their way: For orders already shipped or past the cancellation window, a 20% cancellation fee will apply to cover return and handling costs. However, you still have the option to return your chair (see below).


    Returns & Replacements:

    We're here to help! If you encounter any issues after receiving your chair, simply contact our friendly support team via WhatsApp chat. They'll work tirelessly to find the best solution, following these steps:

    1. Quick Fix: If a simple replacement part can fix the issue, we'll send you one free of charge.
    2. Partial Return/Replacement: If only some parts of your chair are problematic, we'll offer replacements for those specific parts or accept them for return.
    3. Full Return/Replacement: If your entire chair is damaged, incorrect, or unusable, we'll offer a full replacement or refund. We want you to be completely satisfied!


    Additional Information:

    • Our dedicated support team carefully reviews all return and replacement requests based on our policy.
    • We cover shipping costs for verified replacement parts in cases like manufacturing defects, missing parts, or damage during transport.
    • Please note that slight variations in product dimensions or color compared to online descriptions might occur due to manual measurements and lighting differences. These minor variations are not covered by our warranty or return policy.
    • If you request a return or replacement outside of our standard options, a fee of up to 20% of your order value may apply.

    Have questions? We're here to help! Feel free to reach out to our support team via WhatsApp chat. We value your feedback and are always striving to improve your CellBell experience.