CELLBELL Fiber High Bar Stool Chair | Kitchen Stool Chair

CellBell Cares: Worry-Free Chair Shopping

We understand choosing the right chair or furniture online is a big decision, and unexpected issues can be frustrating. That's why, at CellBell, we've designed a caring cancellation and return policy to ensure your peace of mind:

Cancellations:

• Change your mind? No problem! You have 45 minutes after placing your order to cancel for a full refund for orders less than 10000 INR. We appreciate your understanding as this helps us prepare and ship orders efficiently.
• 2% Payment Cancellation fees gets applied on any order above 10001 INR which gets cancelled within 45 minutes or after that also, including cases where customer created multiple orders which are in unfulfilled status.
• It is advisable to connect official WhatsApp support quickly for more details for orders above 10000 value to evaluate any other solution.
• Small window: We can't accept cancellations between 10 am and 2 pm IST due to system maintenance.
• Easy self-cancellation: If your order hasn't shipped yet, you can easily cancel it yourself through your account page within the free cancellation period. Your refund will be processed automatically within 4-7 business days.
• Orders on their way: For orders already shipped, a 20% cancellation fee will apply to cover return and handling costs. However, you still have the option to return your chair (see below).
  
  
  

Returns & Replacements:

We're here to help! If you encounter any issues after receiving your chair, simply contact our friendly support team via WhatsApp chat. They'll work tirelessly to find the best solution, following these steps:

1. Quick Fix: If a simple replacement part can fix the issue, we'll send you one free of charge.
2. Partial Return/Replacement: If only some parts of your chair are problematic, we'll offer replacements for those specific parts or accept them for return.
3. Full Return/Replacement: If your entire chair is damaged, incorrect, or unusable, we'll offer a full replacement or refund. We want you to be completely satisfied!
   
   
   

Additional Information:

• Our dedicated support team carefully reviews all return and replacement requests based on our policy.
• We cover shipping costs for verified replacement parts in cases like manufacturing defects, missing parts, or damage during transport.
• Please note that slight variations in product dimensions or color compared to online descriptions might occur due to manual measurements and lighting differences. These minor variations are not covered by our warranty or return policy.
• If you request a return or replacement outside of our standard options, a fee of up to 20% of your order value may apply.
  
  

Have questions? We're here to help! Feel free to reach out to our support team via WhatsApp chat. We value your feedback and are always striving to improve your CellBell experience.