Cellbell NEXO

We want you to be 100% satisfied with your purchase.

We offer free delivery on majority of products via our delivery service providers.

However in case of any concern, your Items can be repaired, replaced or returned within 7 days of the delivery date as per money-back guarantee policy given below.

Country of Origin: India.

Manufacturer Name:DEMLA RETAIL PRIVATE LIMITED,

Manufacturer Address:First floor, Regency Plaza, Kalyan-Ambernath Road, Maharashtra-421003, INDIA.

Support Details: hello@cellbell.in | +91-8600366600 (Calls / WhatsApp)

Register your warranty within 7 Days of delivery to reap the max benefits after 7 days too:
Register Now !

Warranty Benefits include:

CellBell 1-Year Limited Parts Warranty Policy

As per company’s terms and conditions, usage issues are not eligible for returns or replacements.

Smart Support. Clear Protection. Trusted by You.

✅ Warranty Coverage

Every CellBell chair is protected with a 1-Year Limited Warranty, starting from your delivery date.

🔧 What’s Covered?

• We’ve got you covered for key functional parts:
• Gas Lift Malfunction (won’t rise/sink properly).
• Tilt or Recline Mechanism Failure.
• Cracked Wheel Base Frame.
• Damaged or Broken Wheels (e.g., cracked wheels, broken shafts).

Each issue qualifies for a one-time free replacement per part, unless it’s proven to be a recurring manufacturing fault..

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🚫 What’s Not Covered?

Our warranty doesn't cover:

• Wheels jammed due to hair, dust, or floor friction.
• Breakage of backrest or any other parts from regular use or pressure.
• Loose or sagging material (PU/leather/fabric) reported after 7 days of delivery.
• Flattened foam or softened seat over time.
• Peeling leather, fabric discoloration from sweat/sun exposure.
• Damage by pets, sharp objects, water, or fire.
• Noise or squeaking from lack of maintenance (oil/lubrication).
• Improper assembly by customer or third party.
• Subjective feedback (e.g., “not comfortable”) without a technical defect.
• Color deviations related claims like on-site page product color differs from real product. As studio lightings are used as a industry standard for optimum presentation of the products.
• Warranty claims after 1 year (post-warranty support is still available!).

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🔄 Returns & Replacements (within 7 days of delivery):

You're eligible for a free return/replacement if:

• Product is damaged, wrong, or defective upon delivery
• You share images or an unboxing video as proof
• Product is unused and in its original packaging
• We'll handle free pickup & replacement/refund once verified.

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💸 Refunds:

• Processed within 4–7 business days after inspection
• No restocking fees or hidden charges.
• After 7 days: Product eligible only for warranty part replacements.

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🛠️ Post-Warranty Support:

Even after 1 year, we’re still here for you:

• Discounted replacement parts
• Step-by-step self-help support
• Technician visits at a minimal cost (if needed)

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📞 Need Help?

WhatsApp us at +91-8600366600

Mon–Sat | 10:15 AM to 6:15 PM

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📋 Quick Snapshot:

• Warranty Duration 1 Year from delivery date
• Free Replacement 1x per part (functional failure only)
• Covered Parts Gas lift, recline/tilt mechanism, wheels
• Not Covered Cosmetic wear, misuse, assembly errors
• Return Window 7 days from delivery
• Refund Charges ₹0 – No deductions
• Post-Warranty Support Yes – Discounted parts & technician help

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🔍 Note on Extended Warranty on Other Platforms:

If you purchased from another website or offline store, and it mentions warranty terms beyond 1 year, kindly contact that platform/store directly for support, as in some stores and websites it has been noticed that few product parts such as base mechanism bolt is only covered for upto 3 years, rest all parts comes with 1 year warranty only supported by those stores only.

The above policy is the official CellBell warranty applicable to all genuine products, across all authorized websites and partner stores (online or offline stores)

🛑 CellBell’s Simple & Fair Cancellation Policy

Because plans change—and that’s okay.

We’re proud to serve 300,000+ happy customers and 200+ corporates. As a homegrown, Shark Tank India-trusted brand, we aim to make cancellations smooth, fair, and transparent.

We Got you covered on each stage.

🔹 1. Before Fulfillment (Order Not Yet Packed)

When: Order placed but not yet fulfilled (no shipping label).
Cancellation Cost:

• 🟢 Orders below ₹15,000: Free

• 🟡 Orders (above ₹15,000): 2% fee

• 🔵 Custom orders: 10% fee

Why:
We absorb fees for small orders. Higher/custom ones already start backend work and we get billed by payment systems already.

How:

• < ₹15,000: Cancel anytime via your CellBell.in account.

• Others: Reach us via WhatsApp (+918600366600) or call (11 AM–5 PM IST).
  
  Refund: 1–2 business days. You’ll get SMS/email updates.
  
  
  

🔹 2. After Fulfilment, Before Pickup

When: Shipping label created, but the package was not picked up.
Cancellation Cost: 3% fee (gateway + restocking)
Why: Order’s already packed and prepped.

How:

• For All Orders: Contact support on WhatsApp or call.
  
  Refund: 1–2 business days with updates.
  
  
  

🔹 3. In-Transit (After Pickup)

When: Order is on the way but not delivered yet.
Cancellation Cost: 30% fee (we split the cost with you) as:
Customer bears a 15% fee. + Company bears a 15% cost.

Why: Shipping, handling & restocking costs rise.
How: Contact support on WhatsApp or call.
Refund: Within 1–2 business days of cancellation.

🔹 4. High price, Bulk  & Custom Orders

Why: These involve higher prep and coordination. We still absorb part of the cost to keep it easy for you.

🔹 5. After Delivery

• ✅ 7-Day Money-Back Guarantee
  Return within 7 days. Pickup is on us as per this policy:
  https://cellbell.in/pages/money-back-policy/

• ✅ 30-Day Paid Trial Policy for single-unit orders.
  

  Use the product for up to 30 days. If you're not satisfied and the product doesn't have any manufacturing defects also, you can return it and receive up to 70% of your money back. A 30% charge will apply to cover usage and handling.

  Returns are subject to:

  • Video verification of the product's condition

  • Proper packaging by the customer for safe reverse pickup

  • Refunds processed after inspection at our warehouse

  
  

• 🛠️ 1 Year Warranty from Day 8 Onward
  Enjoy our 1-year warranty—includes free spares and doorstep service.
  https://cellbell.in/pages/warranty-for-office-chairs
  
  
  

🔹 6. Our Promise to You

• 💬 Transparent fees—clearly stated, no surprises.

• 📲 Updates via SMS/email at every stage.

• 🕘 Easy access: Cancel online anytime (< ₹15,000), or WhatsApp  11 AM–5 PM IST.

🔹 7. Why CellBell?

As a Made-in-India brand with ISO 9001:2015 and BIFMA certification, we go the extra mile. Even when you cancel, we absorb part of the cost, because your experience matters.

🔹 Example: ₹10,999 Transformer Gaming Chair

Need help?
WhatsApp | Email: hello@cellbell.in | Call: +91-8600366600 (11 AM–5 PM IST)
Or cancel instantly at www.cellbell.in (for orders below ₹15,000)

Keep your office chair in tip-top shape with these quick, engaging care tips!

Mesh Office Chairs

1. Clean Smart: Vacuum dust away with a brush attachment. Spot-clean stains with a dab of mild soap and a damp cloth—don’t soak it!
2. Protect the Mesh: Keep sharp objects at bay to avoid rips. Shield from sunlight to prevent fading.
3. Frame Love: Wipe frames with a damp cloth and dry well to dodge rust. Tighten screws monthly for a sturdy seat.

Synthetic Leather Office Chairs

1. Wipe & Shine: Clean spills fast with a soft cloth and mild soap. Skip harsh chemicals to keep it sleek.
2. Stay Smooth: Apply a synthetic leather conditioner twice a year to prevent cracks. Test it first!
3. Sun-Proof: Keep away from sunlight or heat to avoid fading or drying out.

Fabric Cushion Office Chairs

1. Dust Buster: Vacuum regularly to keep dirt at bay. Use an upholstery cleaner for stubborn stains—blot, don’t rub!
2. Freshen Up: If removable, wash covers gently per the label. Steam-clean fixed fabric sparingly and let it dry fully.
3. Color Guard: Avoid direct sun to keep colors vibrant. Fluff cushions to maintain their cozy shape.

Some more Important Tips applicable for All chairs:

• Check the Manual: Follow your chair’s specific care guide if any for best results.
• Weight Watch: Stick to the weight limit to keep the frame happy.
• Quick Fixes: Tighten bolts and inspect wheels monthly for smooth rolling.
• Breathe Easy: Place in a well-ventilated spot to avoid moisture buildup.

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