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Extra Assembly-Service (per chair)
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Rs. 700.00
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Rs. 700.00
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FREE Delivery by:Oct 09 - Oct 13
BULK ORDERS (Request Quote):
Product description
Shipping & Returns
Brand Warranty
- Usually, we connect with you after delivery for arranging service for your product.
- In case of any delay, you can just WhatsApp us (+91-8600366600) to arrange a service person within 48hrs of the delivery time.
- It covers the Installation Service as per the product manual for a single chair.
- 99.5% Availability at Most Locations.
- In case of any location-specific restrictions, we would try our best to arrange service, else a refund of that service amount will be processed as per your confirmation.
- As all our products are designed for self-assembly, in case of any service cancellation only the service amount can be approved for a refund, not the full order.
- This Extra service cost per includes all charges required for the service person such as Travelling charges to-fro, fitting fees, handling fees, and Job completion documentation for better tracking.
- Recommended for all elders who don't have time or helping hand to self-assemble our DIY products.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 7 days of delivery as per applicable fees as per this policy:
Cellbell Cancellations & Refund policies are designed by incorporating various customer feedbacks and insights of on-ground challenges and costs involved in handling heavy bulky products like chairs and furniture.
CANCELLATION TERMS:
CANCELLATION TERMS:
- Free Cancellation Period: 45mins from Order placement time, as after that automatically its preparation and shipping label expenses happen at backend to achieve faster on-time fulfillment.
- Regular fulfilment hours are: 10 am-2 pm IST, where strictly no cancellations are allowed to ensure system integrity.
- Unfulfilled or Un-shipped orders outside fulfilment hours can be self-canceled if cancellation period is still available.
- Fulfilled or in-transit orders or orders after Cancellation Time Limit are ineligible for cancellations, if attempted for cancellation then 20% of the order value is a cancellation fee to compensate for its in-transit return and reverse handling expenses and it will be adjusted against the order refund amount.
- For any service ordered along with Products is a non-refundable service. In case customer assembles the product after ordering the service and claiming its refund, then such requests are by default unapproved as company gets billed for any service ordered along with products even its physical attempt is pending due to any reason.
- Self-cancellation can be done via the account page for unfulfilled orders only and its refund will be automatically reflected in 4-7 days from the cancellation date.
- For your information, fulfilled orders are those orders which either in transit or delivered or any status on their route towards the customer.
- You can surely contact our customer care which is guided by these standard policies only. support team available via WhatsApp chat.
Considering on-ground challenges involved in handling heavy bulky products, our return policy works in the following resolution sequence after the product is delivered and the customer reported its concern details via WhatsApp chat.:
- Part Replacement: If the problem can be resolved by part replacement, then it will be approved first.
- Partial Units Replacement: If a few units of products have problems that cannot be resolved by part replacement, then those units' replacement will be approved.
- Partial Units Return: If a few units of products have problems that cannot be resolved by the above options, then those units' returns will be approved.
- Full Replacement: If all units of products have problems that cannot be resolved by the above options, then those units' replacement will be approved.
- Full Return: If all units of products have problems that cannot be resolved by the above options, then those units' returns will be approved.
Company Rights:
- Manual approvals from customer support are based on the above terms.
- Logistic costs for part replacements will be borne by Cellbell, in cases where these problems are faced such as Manufacturing defects in the product, missing accessories, In-transit damages, or wrong item delivered.
- Product-related images and descriptions are comprehensive materials for taking the right product purchase decisions. However slight variations in terms of dimensions or product color can be expected, as dimensions are taken by hand measurements and color variations happen rarely due to lighting/flash during photography or your monitor settings. Warranty Or Return terms do not cover minor imperfections in the product that broadly meet design specifications or imperfections that do not materially alter the Product’s functionality.
- For any other unapproved requirement of the customer such as part replacement or return of products, then additional charges up to 20% of the order value will be applicable for consideration of such requests.
- For detailed case-by-case resolution, please connect with our support team via WhatsApp chat.
BRAND WARRANTY ADVANTAGES:
All products come with Free Limited Warranty.
What is Limited Warranty?
Limited Warranty such 1 year on Basic chairs and 3 years on Gaming chair, means that some parts of those chairs have that much warranty coverage period, while other parts may have lesser period coverage as per their scope of wear-and-tear in usage period, more details given below.
Here is the Limited Warranty Policy details:
- Avail most convenient WhatsApp support (+91-8600366600).
- Brand Authorised & verified technicians.
- Genuine parts and instructions.
- Paperless experience with virtual demo videos.
- RiskFree Guarantee - coverage for product damages during service.
- Transparency - Visibility into claim status and any add-on charges if applicable.
- Free Limited Warranty support for whole coverage period.
- First Time is Free as per Limited warranty : specific part replacement, on-site service for age-olds (above 60), Repair, Replacement.
- After First Time, it's not Over. customers are eligible for unlimited paid services or spare parts as they need as per availability.
- Only one catch here, warranty doesn't give rights to insult or abuse our humans or brand over a call or in-person or on social media, also it may lead to dismissal of all warranty benefits.
All products come with Free Limited Warranty.
What is Limited Warranty?
Limited Warranty such 1 year on Basic chairs and 3 years on Gaming chair, means that some parts of those chairs have that much warranty coverage period, while other parts may have lesser period coverage as per their scope of wear-and-tear in usage period, more details given below.
Here is the Limited Warranty Policy details:
- Our warranty covers defects in materials and workmanship for a specified period from the date of delivery.
- If you experience any issues with the product, we will repair or replace it at our discretion.
- We will cover the cost of replacing any faulty parts during the warranty period.
- In case a specific part needs replacement and is not covered by the warranty, you can purchase it at a reasonable cost, subject to availability.
- We will provide free shipping for replacement parts during the warranty period, along with installation instructions.
- Normal wear and tear, including scratches, dents, and fabric/leather changes, are not covered by the warranty.
- Damage resulting from improper installation, maintenance, or misuse is not covered.
- Any modifications or repairs made without our approval will void the warranty.
- We are not responsible for any labor costs incurred during the replacement process, but we can provide technical assistance for a nominal fee.
- For warranty claim , you may be asked for product photos or videos as per your case for validation purpose before approvals of your replacements or services.
- If you are not satisfied with the product for subjective reasons, such as personal preferences or discomfort without noticeable defects, it is not covered by the warranty.
Limited Warranty Coverage Breakdown:
This detailed chart applies as per Chair Type. To know your chair type, just checkout which category or collection contains your chair from this list: Collections
| CHAIR TYPE | WARRANTY COVERS | COVERAGE PERIOD |
|
Basic chair, |
Seat Foam | 1 Year |
|
Executive chair, Boss chair, Gaming chair |
Seat Foam | 3 Year |
|
Basic chair |
Wheel base frame | 1 Year |
|
Executive chair, Boss chair, Gaming chair |
Wheel base frame | 3 Year |
|
Basic chair, Executive chair, Boss chair, Gaming chair |
Hydraulic shaft bar | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Tilt Mechanism | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Arm-Rest Pair | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Back-Rest Panel | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Caster Wheels | 6 months |
| Executive chair, Boss chair, Gaming chair | Head-Rest | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Fiber or Plastic Casing Accessory covers for Shaft or Wheel Base Top or Side mechanism | 1 month |
| Basic chair, Executive chair, Boss chair, Gaming chair | Support Pillows or Bands | 1 month |
| Basic chair, Executive chair, Boss chair, Gaming chair | Screws, Fitting Allen Key, Bushes, Visor | 1 month |
| Visitor chair, Bar stool, Student chair |
Support Stand Base | 1 Year |
| Student chair | Wooden plank desk top | 1 month |
In case, your product part warranty is over as per above chart, then don't worry you are eligible for unlimited parts and services from cellbell at some nominal costs borne by you.
We assure you that we will address any valid issues promptly and provide the necessary support. Our goal is to ensure your satisfaction with our products and services.
PRODUCT EXPERIENCES
Made in India | Trusted by 1 Lac + Customers
