Edge Series E19 Luxury High Back Chair
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 7 days of delivery as per applicable fees as per this policy:
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CellBell Cares: Worry-Free Chair Shopping
We understand choosing the right chair or furniture online is a big decision, and unexpected issues can be frustrating. That's why, at CellBell, we've designed a caring cancellation and return policy to ensure your peace of mind:
Cancellations:
- Change your mind? No problem! You have 45 minutes after placing your order to cancel for a full refund. We appreciate your understanding as this helps us prepare and ship orders efficiently.
- Small window: We can't accept cancellations between 10 am and 2 pm IST due to system maintenance.
- Easy self-cancellation: If your order hasn't shipped yet, you can easily cancel it yourself through your account page within the free cancellation period. Your refund will be processed automatically within 4-7 business days.
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Orders on their way: For orders already shipped or past the cancellation window, a 20% cancellation fee will apply to cover return and handling costs. However, you still have the option to return your chair (see below).
Returns & Replacements:
We're here to help! If you encounter any issues after receiving your chair, simply contact our friendly support team via WhatsApp chat. They'll work tirelessly to find the best solution, following these steps:
- Quick Fix: If a simple replacement part can fix the issue, we'll send you one free of charge.
- Partial Return/Replacement: If only some parts of your chair are problematic, we'll offer replacements for those specific parts or accept them for return.
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Full Return/Replacement: If your entire chair is damaged, incorrect, or unusable, we'll offer a full replacement or refund. We want you to be completely satisfied!
Additional Information:
- Our dedicated support team carefully reviews all return and replacement requests based on our policy.
- We cover shipping costs for verified replacement parts in cases like manufacturing defects, missing parts, or damage during transport.
- Please note that slight variations in product dimensions or color compared to online descriptions might occur due to manual measurements and lighting differences. These minor variations are not covered by our warranty or return policy.
- If you request a return or replacement outside of our standard options, a fee of up to 20% of your order value may apply.
Have questions? We're here to help! Feel free to reach out to our support team via WhatsApp chat. We value your feedback and are always striving to improve your CellBell experience.
CellBell Warranty: We've Got Your Back (Literally!)
We understand that unexpected issues with your chair can be frustrating. That's why we offer a warranty to ensure your comfort and satisfaction.
What's covered?
- Quality craftsmanship: We cover defects in materials and workmanship for a specific period depending on your chair type (1-3 years). This means we'll fix or replace any parts that malfunction due to faulty materials or improper construction within the warranty period.
- Specific parts: We guarantee specific parts like seat foam, wheelbase frame, etc., for varying durations (see detailed chart for specifics).
- We take care of it: If a covered part needs fixing or replacing, we'll handle it at our discretion. This includes sending you replacement parts and providing installation instructions at nominal charge during the warranty period.
What's not covered?
- Normal wear and tear: Over time, things like scratches, dents, and gradual fabric changes are expected. These aren't covered by the warranty.
- Uh-oh moments: We can't cover damage caused by accidents, improper use, or installation mistakes.
- Going rogue: Any repairs or modifications done without our approval will void the warranty.
- Subjective experiences: We understand personal preferences, but the warranty doesn't cover discomfort or dislike for the chair without any noticeable defects.
- Expired warranties: Once a part's warranty period is over (ranging from 1 month to 3 years), it's no longer covered. But don't worry, we still offer paid repair and replacement options after the warranty ends.
How to get help?
- Reach out: Simply contact our friendly support team via WhatsApp (+91-8600366600).
- Show us the problem: You may be asked to send pictures or videos of the issue to help us understand the problem better.
- We'll take it from there: We'll assess your situation and decide on the best course of action, whether it's repair, replacement, or offering additional guidance.
We're here for you!
Our goal is to ensure you have a positive experience with your CellBell chair. We value your comfort and satisfaction, and we're committed to addressing any valid warranty concerns promptly and professionally.
Remember: Treating our team with respect is essential. Abusive behavior can void your warranty.
Bonus Tip: Refer to the detailed warranty chart for specific coverage details based on your chair type.
We hope this revised version provides a clearer and more empathetic understanding of the CellBell warranty policy.
DETAILED WARRANTY CHART :
This detailed chart applies as per Chair Type. To know your chair type, just checkout which category or collection contains your chair from this list: Collections
| CHAIR TYPE | WARRANTY COVERS | COVERAGE PERIOD |
|
Basic chair, |
Seat Foam | 1 Year |
|
Executive chair, Boss chair, Gaming chair |
Seat Foam | 3 Year |
|
Basic chair |
Wheel base frame | 1 Year |
|
Executive chair, Boss chair, Gaming chair |
Wheel base frame | 3 Year |
|
Basic chair, Executive chair, Boss chair, Gaming chair |
Hydraulic shaft bar | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Tilt Mechanism | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Arm-Rest Pair | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Back-Rest Panel | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Caster Wheels | 6 months |
| Executive chair, Boss chair, Gaming chair | Head-Rest | 6 months |
| Basic chair, Executive chair, Boss chair, Gaming chair | Fiber or Plastic Casing Accessory covers for Shaft or Wheel Base Top or Side mechanism | 1 month |
| Basic chair, Executive chair, Boss chair, Gaming chair | Support Pillows or Bands | 1 month |
| Basic chair, Executive chair, Boss chair, Gaming chair | Screws, Fitting Allen Key, Bushes, Visor | 1 month |
| Visitor chair, Bar stool, Student chair |
Support Stand Base | 1 Year |
| Student chair | Wooden plank desk top | 1 month |
In case, your product part warranty is over as per above chart, then don't worry you are eligible for unlimited parts and services from cellbell at some nominal costs borne by you.
We assure you that we will address any valid issues promptly and provide the necessary support. Our goal is to ensure your satisfaction with our products and services.
Country of Origin: India.
Manufacturer Name:DEMLA RETAIL PRIVATE LIMITED,
Manufacturer Address:First floor, Regency Plaza, Kalyan-Ambernath Road, Maharashtra-421003, INDIA.
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